Cyber Pathfinder Five: Incident

Management, Crisis Management & Communications

iNetwork, the Ministry of Housing, Communities & Local Government (MHCLG), and Emergency Planning College (EPC) are working with the National Cyber Security Programme (NCSP) to help local service providers to recognise the seriousness of the cyber challenge and help local service providers become more cyber secure and resilient. To accomplish this, the “Think Cyber Think Resilience” Cyber Pathfinder Training Scheme provides free-of-charge exercises and training for Technical Officers and Senior Executives from Local Authorities, Local Resilience Forums, and other Public Sector partner organisations across England.

Pathfinder Five – Incident Management, Crisis Management and Communications has been developed with significant inputs from the National Cyber Security Centre, Cabinet Office Civil Contingencies Secretariat and other National Cyber Security Programme partners. It is designed to help local public service organisations support the objectives of the National Cyber Security Programme – which is responsible for the delivery of the UK Government’s National Cyber Security Strategy.

Pathfinder Five will help participants to develop their understanding of the requirements for an effective incident management capability and explore issues relating to crisis management & communications during a cyber incident.

Pathfinder 5.1: Incident Management will help delegates explore how cyber incident capability requirements align with of differ from their existing organisational or multi-agency incident management capability by:

  • Describing incident management response mechanisms
  • Exploring the unique considerations of cyber incidents
  • Review Joint Emergency Services Interoperability Programme in relation to cyber incident management
  • Explore roles of Local Resilience Forums (LR); Warning, Advice & Reporting Points (WARP); and Incident Reporting/Response/Escalation mechanisms

Pathfinder 5.2: Crisis Management and Communications – explores the difference between incidents & crises; how to cyber incidents escalate into crises; and the need for effective communications by:

  • Exploring differences between incident and crisis management requirements
  • Defining thresholds for escalation when responding to incidents
  • Recognising requirements of effective internal and external communications
  • Understanding role of, and working with, media outlets during incidents

All Cyber Pathfinder Training Scheme seminars are designed to help participants think about the impact of cyber incidents on their organisational plans for multi-agency working under the Civil Contingencies Act. It will help them understand cyber related issues so that, working with their resilience partners, they can review existing emergency planning and develop effective multi-agency emergency planning for cyber related incidents.

Who should attend?

Senior Leaders, Policy Makers and Practitioners from English Local Authorities, Local Resilience Forums, and other Public Sector partner organisations responsible for:

  • Policy or Strategic Management
  • Cyber Resilience or Security
  • Information Assurance
  • Data Management and GDPR/NIS
  • Democratic and Electoral Services
  • Business Continuity Planning
  • Emergency Planning

Cyber Pathfinder Training Scheme events, which are free of charge for public service delegates, are aimed at Senior Leaders, Policy Makers and Practitioners from Public Service providers – especially (but not limited to) Local Authorities, Local Resilience Forums or their public sector delivery partners.



To enable participants to understand the requirement for an effective incident management capability and crisis management requirements during a cyber incident.


These interactive sessions provide an opportunity for participants, working in small groups, to explore:

  • Pathfinder 5.1: Incident Management – provides an overview of cyber incident management issues including:
    • Describing incident management response mechanisms
    • Differentiating between existing incident responses & cyber incidents
    • Exploring organisational & multi-agency cyber incident escalations
    • Understanding & developing wider cyber response capabilities
  • Pathfinder 4.2: Crisis Management & Communications – will explore the difference between incidents & crises, and the role that effective communications plays in managing crises including:
    • Escalations from incident to crisis
    • Characteristics of cyber incidents that lead to escalations
    • Existing capabilities and support mechanisms
    • Need for effective communications within organisations and across stakeholders


Additional Information

Pathfinder Five – Incident Management, Crisis Management and Communications is part of the MHCLG Cyber Pathfinder Training Scheme funded by the National Cyber Security Programme.  Participants and/or their organisations can further develop their understanding of cyber resilience, and the lessons learnt from attending this event, by taking part in one or more of the Pathfinder training seminars.

Places are limited to 60 participants for each Cyber Pathfinder Training Scheme event so early booking is advisable.

Teaching and Learning Methods





30 October 2019


Friends House

13 November 2019


Kings House Conference

04 December 2019


De Vere Colmore Gate

11 December 2019


Hilton Double Tree

08 January 2020


Albert Hall

15 January 2020


Bristol City Hall

29 January 2020


Town Hall

12 February 2020

Newcastle Upon Tyne

Life Meeting & Friends