Effective Service Redesign & Reform

The full iNetwork programme for 2017-18 is available HERE

A facilitative network which aims to support local public service organisations to deliver innovative solutions that meet the needs of customers, patients and communities, in the context of the reform of public services and the pressure on resources

The ESR2 programme supports service transformation, policy, OD, QIPP, programme office and change managers to progress service reform in priority areas. We offer access to free, practical and appropriate advice and support from peers, Government programme and policy leads and subject matter experts, plus opportunities to see new methods and technologies that support service redesign and review them alongside peers.

ESR2 Chair’s Introduction

As ever, we’re working in a fastmoving environment, with a mixture of major challenges and great opportunities. Our ability to influence and drive national developments could be limited over the coming year as government capacity is focussed on delivering Brexit – but this may also present us with the chance to make real progress on local and regional priorities, particularly those aligned to the devolution regional mayors’ agendas.

Many partners have indicated that they’re at a tipping point in their transformation programmes – unless they can deliver real change on ground, across systems, it will be hard to maintain capacity and make meaningful progress. The ESR2 programme has a vital role to play – by supporting genuine, high-impact change that can help to deliver increased productivity, by stimulating creativity and innovation, and by helping our members to provide visible, effective leadership that supports public service reform.

John Morrissy

Bolton Council


Chris Lewis

Oldham Council


Theme 1:


iNetwork will provide leadership and practical support to help members increase productivity through key areas including service redesign, systems thinking and our expertise in supporting collaboration across many different organisations.

Theme 2:


iNetwork will support members to analyse problems and find creative solutions; to identify opportunities for innovation; and equally importantly, to turn those ideas into deliverable, effective responses that make a difference to our customers.

Theme 3:

Culture and Leadership

iNetwork will support members so that they can provide a clear vision and dynamic leadership to support these important programmes of change within and across organisations, so that staff and partners are engaged, committed and enthusiastic about the benefits that change will deliver for us.

Key Delivery Partners & Stakeholders

NHS AQuA, DWP, DCLG, LGA, Merseyside Transformation Managers, Merseyside Troubled Families Programme Leads, AGMA Public Service Reform programme, iNetwork Community Asset Group, the Design Council, Public Service Transformation Network, industry experts

“Great opportunity for networking, sharing experiences and excellent insight to inform current and future proposals to change and innovate.”

Colleague, Sheffield Council

“Connections made particularly at the round table event will be invaluable. I am confident that we will be able to deliver a particular piece of work much more quickly that we would otherwise have done”.

Colleague, Stockport Metropolitan Borough Council

For advice, guidance and support in this area, please contact Catherine O'Neill, Effective Service Redesign & Reform Lead