Transforming and Innovating Public Services


Welcome to our Transforming and Innovating Public Services (TIPS) Programme 2023/2024. The priorities and sub-priorities have been updated and changed in consultation with the TIPS Network Leadership Group. The priorities are framed in the post-pandemic era, with communities facing a range of socio-economic challenges caused by the cost of living crisis amid local public sector funding cuts. iNetwork member organisations face significant pressure to reduce budgets and drive forward efficiencies whilst retaining a high level of service to citizens. Our updated programme is designed to engage a range of professionals and organisations from across sectors on the key challenges affecting public service delivery.

Our key aim in advancing the priorities of the TIPS programme is to support high impact change for people and places, addressing key challenges that are at the forefront of our members’ service delivery. The TIPS programme is focused on delivering improved outcomes for communities through sharing knowledge and best practice on innovative place based solutions that combine data, digital and culture.

We offer a selection of plenary sessions, round table discussions and more, showcasing leading speakers and innovative projects. Our sessions provide the platform to network with like-minded colleagues and informally discuss priorities, whilst creating opportunities for open and honest conversations in safe spaces. The TIPS programme aims to further strengthen the sense of community and harness the enthusiasm of the group to transform and innovate public services. We encourage you to take an active part in the TIPS programme, to make the most of discussions, networking and other opportunities.

It is important to highlight the priorities in iNetwork’s other programme areas, which are closely linked. The connected procurement and commissioning (CPC) programme, has a specific priorities on net-zero and social value whilst the EISS programme has a specific priority on person centred information sharing. The aforementioned priorities have key crossovers with the TIPS programme and provide the opportunity to further collaborate with colleagues and partners in a range of sectors. The TIPS priorities for 23/24 listed below are interlinked and reflect the complex nature of innovation and change in public service delivery.

Priorities and Objectives for 2023-24

Communities, People and Place

This priority supports members in considering informed sustainable place based approaches in public service delivery ensuring the appropriate levels of service and support are provided to both citizens and staff. 

Digital and Data

This priority supports members to utilise digital systems and well managed data to inform decision making and improve service delivery.



“I was really pleased to join the iNetwork Transforming & Innovating Public Services (TIPS) Network Leadership Group. We all work in such an uncertain climate and trying to make real and meaningful change is difficult at the best of times but the leadership group provides a great forum for sharing ideas, approaches, best practice and lessons learned. 

From the very first session I felt I’d learned something and shared my experiences in equal measure. The support from colleagues in the group has been phenomenal and I’m certain that collectively we’ll make a real difference to people lives and shaping the future of public services.”  

Jo Johnston

Manchester City Council

The TIPS Network Leadership Group

Each iNetwork programme has a Network Leadership Group (NLG) which consists of iNetwork members who are leading practitioners in their field. The NLGs serve as both a programme board and a leadership forum for collaboration across the local public sector. The network leaders for the Transforming & Innovating Public Sector Programme are:

TIPS Network Leadership Group Members

Alex Grundy, Plus Dane Housing

Chris Hart, Bolton Council

Chris Woodhouse, Bury Council

Christopher Lewis, Oldham Council (Co-Chair)

Craig Hughes, Stockport Metropolitan Borough Council

Delphine Fitouri, Bradford District Care NHS Foundation Trust

Gemma Emmett, Bradford City Council

Jo Johnston, Manchester City Council

Linda Russo, Wigan Council

Madeline Hoskin, North Yorkshire County Council

Phil Christian, Cheshire East Council

Rahna Riley, Rochdale BC (Co-Chair)

Samantha Tierney, West Lancashire Borough Council

Sharon Winn, Trafford Council

Stephen Curtis, East Riding of Yorkshire Council

Wayne Leatherbarrow, Sefton Council

Rahna Riley

TIPS Co-Chair, Rochdale Borough Council

Chris Lewis

TIPS Co-Chair, Oldham Council

Programme Co-ordinator

Tom Hindmarch

TIPS Programme Co-ordinator

Go ON Digital Inclusion Partnership Co-ordinator


For advice, guidance and support in this area, please contact the lead for the Transforming and Innovating Public Services programme.