by Member | Aug 7, 2015 | Innovative Access to Public Services
Local authorities are wasting two million man hours per year through the hidden costs of offering digital services, and this is set to grow significantly as digital delivery expands. This is the key finding of the National Digital Report, NDL’s annual survey into how...
by Member | Jul 9, 2015 | Innovative Access to Public Services
With 15 sessions across a packed but fluid day, the first #iNetworkDigital was one of the most interactive events we’ve ever held. @ling_robert great event in Manchester at the #inetworkdigital event. Some great ideas to bring back to #northyorks — Marie-Ann...
by Member | Jul 9, 2015 | Innovative Access to Public Services
It has been perhaps 15 years since such a similar ambition was aired and this is an opportunity not to be squandered. Lively debate about future digital focus for Autumn spending round at #localgov delivery council. @SBakerCX keeping us on the ball! — iNetwork...
by Member | May 22, 2015 | Innovative Access to Public Services
By David Hoyle, New Charter Housing “When I use a word,’ Humpty Dumpty said in rather a scornful tone to Alice, ‘it means just what I choose it to mean — neither more nor less.” So; when you use the phrase ‘Demand Management’ what do you mean?...
by Member | May 11, 2015 | Effective Service Redesign and Reform, Innovative Access to Public Services
The issue at the heart of this session was simply “If we can’t be confident we are talking about the same person or family then we can’t join up our services”. Presentation slides from Andrew Cooling, Paul Tomlinson and Phil Swan are available at...
by Member | Apr 28, 2015 | Innovative Access to Public Services
This is a blog from May 2014 which is being readded to the iNetwork website Our business, within iNetwork, is to bring people together to innovate, share ideas and influence thinking. Connections and ideas that take root at our events are often nurtured elsewhere...
