by Mevish Khalid | Feb 10, 2016 | Innovative Access to Public Services
By Alexandra Grundy, Warrington Borough Council It was an honour to host the Digital Managers’ Forum on web usability in Warrington on 19 January 2016. I always look forward to these events as it is a very diverse group with representatives with a broad cross section...
by Member | Jan 20, 2016 | Effective Service Redesign and Reform, Innovative Access to Public Services
Ian Singleton, Citizen Visionary Architect at IEG4 describes the project and workshops: It is generally accepted that people have needs. Some people have the capacity to meet their needs themselves, others have less capacity. There are events that happen to us...
by Member | Aug 7, 2015 | Innovative Access to Public Services
Local authorities are wasting two million man hours per year through the hidden costs of offering digital services, and this is set to grow significantly as digital delivery expands. This is the key finding of the National Digital Report, NDL’s annual survey into how...
by Member | Feb 6, 2015 | Innovative Access to Public Services
Our partner, NDL, is running another set of their increasingly popular workshops on becoming paperless. These are non technical sessions focusing more on the “Why” and you should leave with your business case in your hand! Building the business case to...
by Member | Jul 17, 2012 | Effective Service Redesign and Reform
Public services as a whole are embarking on an extended period of austerity – I think most people are well aware of this in the sector. Outside the sector the press is cottoning on but I feel the wider public has yet to realise the full impact. This is the new normal....
