by Jill Lees | Mar 21, 2017 | Leading Practice Examples
“What Works”: iNetwork Innovation Awards 2015 Title: Smarter Service Delivery Organisation(s): Carlisle City Council Author: Jill Gillespie Date: 08/10/2015 Service area*1*: 993. ICT Website, 853. Accessibility of Website, 653. Customer Satisfaction surveys...
by Shelley Heckman | Mar 24, 2016 | Innovative Access to Public Services
Blog post by Mark Golledge, LGA. The National Information Board as part of the Five Year Forward View has asked local health and care areas to develop a Local Digital Roadmap by 30 June 2016. This is aimed at supporting the sharing of information for care and meeting...
by Phil Swan | Feb 18, 2016 | Effective Information Sharing and Security
A useful (we hope) list of some of the main cyber resilience resources sharing during the local government + partners cyber engagement programme: Where to send malicious software for analysis: malfusion@cert.gov.uk Free network monitoring reports:...
by Louis Stockwell | Feb 10, 2016 | Innovative Access to Public Services
By Alexandra Grundy, Warrington Borough Council It was an honour to host the Digital Managers’ Forum on web usability in Warrington on 19 January 2016. I always look forward to these events as it is a very diverse group with representatives with a broad cross section...
by Jill Lees | Aug 7, 2015 | Innovative Access to Public Services
Local authorities are wasting two million man hours per year through the hidden costs of offering digital services, and this is set to grow significantly as digital delivery expands. This is the key finding of the National Digital Report, NDL’s annual survey into how...
