by Jill Lees | Jan 20, 2016 | Effective Service Redesign and Reform, Innovative Access to Public Services
Ian Singleton, Citizen Visionary Architect at IEG4 describes the project and workshops: It is generally accepted that people have needs. Some people have the capacity to meet their needs themselves, others have less capacity. There are events that happen to us in...
by Phil Swan | May 26, 2015 | Effective Service Redesign and Reform
In forward looking areas, such as Wigan, work is underway which connects people with community assets. This is a move which has huge resonance and benefits as evidenced by initiatives such as social prescribing...
by Phil Swan | May 22, 2015 | Innovative Access to Public Services
By David Hoyle, New Charter Housing “When I use a word,’ Humpty Dumpty said in rather a scornful tone to Alice, ‘it means just what I choose it to mean — neither more nor less.” So; when you use the phrase ‘Demand Management’ what do you mean?...
by Phil Swan | May 22, 2015 | Effective Service Redesign and Reform
By Claire Handby | Senior Manager | Advisory. EY I attended the event ‘Shaping Demand in the public sector: using customer and behavioural insight’ on the 14 May 2015. This blog shares my point of view on the insight I gathered from the event so the following covers...
by Phil Swan | Mar 5, 2015 | Innovative Access to Public Services
This stimulating iNetwork roundtable took place on 26 January. The discussion explored some leading thinking on insight and intelligence with a wide range of colleagues from councils, police, fire, health and housing organisations joining in at the St Thomas Centre in...
