by Jill Lees | Jan 20, 2016 | Effective Service Redesign and Reform, Innovative Access to Public Services
Ian Singleton, Citizen Visionary Architect at IEG4 describes the project and workshops: It is generally accepted that people have needs. Some people have the capacity to meet their needs themselves, others have less capacity. There are events that happen to us...
by Phil Swan | May 26, 2015 | Effective Service Redesign and Reform
In forward looking areas, such as Wigan, work is underway which connects people with community assets. This is a move which has huge resonance and benefits as evidenced by initiatives such as social prescribing...
by Phil Swan | May 22, 2015 | Innovative Access to Public Services
By David Hoyle, New Charter Housing “When I use a word,’ Humpty Dumpty said in rather a scornful tone to Alice, ‘it means just what I choose it to mean — neither more nor less.” So; when you use the phrase ‘Demand Management’ what do you mean?...
by Phil Swan | May 22, 2015 | Effective Service Redesign and Reform
By Claire Handby | Senior Manager | Advisory. EY I attended the event ‘Shaping Demand in the public sector: using customer and behavioural insight’ on the 14 May 2015. This blog shares my point of view on the insight I gathered from the event so the following covers...
by Phil Swan | Mar 5, 2015 | Innovative Access to Public Services
This stimulating iNetwork roundtable took place on 26 January. The discussion explored some leading thinking on insight and intelligence with a wide range of colleagues from councils, police, fire, health and housing organisations joining in at the St Thomas Centre in...
