by Member | May 22, 2015 | Innovative Access to Public Services
By David Hoyle, New Charter Housing “When I use a word,’ Humpty Dumpty said in rather a scornful tone to Alice, ‘it means just what I choose it to mean — neither more nor less.” So; when you use the phrase ‘Demand Management’ what do you mean?...
by Member | May 22, 2015 | Effective Service Redesign and Reform
By Claire Handby | Senior Manager | Advisory. EY I attended the event ‘Shaping Demand in the public sector: using customer and behavioural insight’ on the 14 May 2015. This blog shares my point of view on the insight I gathered from the event so the following covers...
by Member | May 8, 2014 | Effective Service Redesign and Reform
By Warren Hatter (With The Grain) You know how you sometimes lie awake at night planning to do something the next day – and then fail to do it? Well, you’re not the only one. We all do it. Me, too. I’ll resolve not to have butter on my toast in the morning. Or walk to...
