by Member | Oct 19, 2015 | Connected Procurement and Commissioning, Effective Service Redesign and Reform
As local public services are under increasing financial pressure there is an growing interest in income generation which can be used to contribute to the sustainability of core services. What is clear is that there is significant potential for councils to generate...
by Member | May 22, 2015 | Innovative Access to Public Services
By David Hoyle, New Charter Housing “When I use a word,’ Humpty Dumpty said in rather a scornful tone to Alice, ‘it means just what I choose it to mean — neither more nor less.” So; when you use the phrase ‘Demand Management’ what do you mean?...
by Member | May 22, 2015 | Effective Service Redesign and Reform
By Claire Handby | Senior Manager | Advisory. EY I attended the event ‘Shaping Demand in the public sector: using customer and behavioural insight’ on the 14 May 2015. This blog shares my point of view on the insight I gathered from the event so the following covers...
by Member | Mar 5, 2015 | Effective Service Redesign and Reform
On 26 February Phil Swan attended the Service Transformation Summit in London hosted by the Public Service Transformation Network. This was a useful day which including discussion on the big picture by Treasury, devolution in Greater Manchester and examples that...
by Member | Mar 2, 2015 | Effective Service Redesign and Reform
This is a summary of the key point of discussion from iNetwork’s Local reThink event on Friday 27 February, kindly hosted by Sefton Council and Chaired by John Morrissy, Bolton Council and Chair of iNetwork’s ESR2 community. In her opening talk Margaret...
