by Member | May 22, 2015 | Effective Service Redesign and Reform
By Claire Handby | Senior Manager | Advisory. EY I attended the event ‘Shaping Demand in the public sector: using customer and behavioural insight’ on the 14 May 2015. This blog shares my point of view on the insight I gathered from the event so the following covers...
by Member | Dec 5, 2014 | Effective Service Redesign and Reform
I ran a couple of workshops today in Birmingham for Improvement and Efficiency West Midlands on broadly this topic as part of their annual conference. It was gratifying that 30 people turned up for the first hour long session but I expected a quiet second session so...
by Member | Nov 21, 2014 | Effective Service Redesign and Reform, Innovative Access to Public Services
Blog by Susan Taylor, Benefit Manager, Cheshire West and Chester Council. 15 October 2014. We started the week by winning the IRRV Excellence in Social Inclusion Gold award! The team collected their prize to the sound of Katie Perry’s Roar- which seems appropriate for...
by Member | Oct 7, 2014 | Effective Service Redesign and Reform
As part of our work modelling future local public services we are seeing a number of emerging issues. I would like to highlight a couple because they are genuine cause for concern and potentially difficult to allay. The first is the loss of creativity and innovation...
by Member | Jun 13, 2014 | Effective Information Sharing and Security, Effective Service Redesign and Reform
Phil Swan, iNetwork These are some of the main lessons I took from the presentations and discussions on the 20th May event. Over 12 colleagues from Wigan attended and led an extremely interesting discussion on community engagement and reform of social care in Scholes....
