by Member | Aug 3, 2015 | Effective Service Redesign and Reform
An “unconference”? You may well ask why. The idea came about when one of our members asked me a simple question “Are we sufficiently tapping into the power of our people?” and reflecting on the wealth and depth of the conversations that happen at our events. Why not...
by Member | Jul 24, 2015 | Effective Service Redesign and Reform
Julie Williams from the Public Service Transformation Network. What a great event I attended on Friday 17/7/15 hosted by iNetwork! Great day of learning & sharing thoughts, experience and ideas #shapingdemand @theinetwork — Sarah Harris (@Harris1Sarah) July...
by Member | May 26, 2015 | Effective Service Redesign and Reform
In forward looking areas, such as Wigan, work is underway which connects people with community assets. This is a move which has huge resonance and benefits as evidenced by initiatives such as social prescribing...
by Member | May 22, 2015 | Effective Service Redesign and Reform
By Claire Handby | Senior Manager | Advisory. EY I attended the event ‘Shaping Demand in the public sector: using customer and behavioural insight’ on the 14 May 2015. This blog shares my point of view on the insight I gathered from the event so the following covers...
by Member | May 11, 2015 | Effective Service Redesign and Reform, Innovative Access to Public Services
The issue at the heart of this session was simply “If we can’t be confident we are talking about the same person or family then we can’t join up our services”. Presentation slides from Andrew Cooling, Paul Tomlinson and Phil Swan are available at...
by Member | Apr 24, 2015 | Effective Service Redesign and Reform
Calling all member organisations: here is your chance to access some FREE Business Improvement Training delivered together with a partner college’s external consultants. During the course, delegates will learn key skills enabling them to critically analyse their...
